Refund Policy

Policy Overview

lavieenrosebeststore.com adheres to the customer-first service principle and has formulated standardized and humanized refund rules to fully protect the legitimate consumption rights and interests of global users. This policy applies to all products sold on the platform, covering return refunds, order cancellation refunds and other service scenarios, with clear processing processes and efficient service efficiency.

Return & Refund Eligibility

The platform supports a 60-day free return and refund service. Within 60 days after you receive the goods, if you are not satisfied with the product size, style, or encounter product quality problems, you can apply for a return and refund service for free. All return applications do not need to bear additional return freight, and we provide full free return logistics services to reduce your shopping risks and costs.
To ensure the smooth processing of refunds, the returned products need to keep the original packaging intact, with complete accessories and tags, and no man-made damage, dirt or secondary use traces. Products that do not meet the return standards will not be included in the refund scope after verification.

Refund Processing Cycle

After we receive and verify the returned products to be qualified, we will initiate the refund procedure immediately. The refund will be completed within 5 to 10 working days, and the funds will be returned to your original payment account. The specific arrival time of the funds is slightly affected by the processing rules of your payment channel, and we will track the refund progress throughout the whole process and update the processing status in real time.

Order Cancellation Refund

For orders that have not been delivered from the warehouse, customers can apply for order cancellation and full refund at any time. We will review the cancellation application within 24 hours, and complete the refund processing for approved applications in accordance with the standard refund cycle. For orders that have been delivered, the refund application will be processed in accordance with the return and refund rules.
Website: lavieenrosebeststore.com

 

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